Insight

What to Expect When Partnering with Hutchison Technologies

When it comes to technology integrations, choosing the right supplier partner is crucial. With Hutchison Technologies, you can expect a range of services and benefits that we believe will always help you achieve the best result. Here’s what you can expect when partnering with us:


Innovative Technologies

We pride ourselves on keeping up with the latest technology trends and implementing cutting-edge solutions for our clients. We use state-of-the-art technologies to design and deliver the best integrations, ensuring that your business stays ahead of the curve.

Whether you’re looking for audio, visual, lighting, or other immersive sensory integrations to wow your visitors, or are looking for more technical expertise in the realm of networking and connectivity, office technologies like WiFi and videoconferencing, or access control integrations that use smart, custom built connections to enhance your building control – Hutchison Technologies is able to tackle even the most complex of projects with an innovative, can-do spirit.

Our team of experts is always on the lookout for the latest advancements in technology, and we work tirelessly to incorporate these advancements into our solutions. When you partner with us, you can rest assured that you’ll be getting the best technology the industry has to offer, delivered by a team of experts who are passionate about innovation and dedicated to your success.

Access to Industry-Leading Brands

Over the years, we have gathered an impressive portfolio of certifications and partnerships with many of the leading brands in industries across tech and connectivity. From consumer-known brands like Bose, Phillips, Samsung, Yamaha, Cisco, LG, and Martin Audio, to more niche specialist brands like Madrix, Crestron, Apart, Shure, Cloud, Gamma, Avaya, and others. 

Our extensive network of supplier relationships, as well as a direct connection with our sister-company Hutchison International, allows us to quote and use a larger variety of products to deliver the desired results than many others in our field.

Expert Project Management
project management support

From start to finish, we’ll work with you to ensure that your project is delivered on time, within budget, and to the highest standard. You’ll be working with a dedicated project manager and their team, who will ensure transparent and frequent communication throughout the project delivery.

As we are a tight-knit, diverse, multi-disciplined team, you’ll benefit from niche technical expertise from across the business, while keeping your line of communication straightforward. So no matter whether you’re coming to us for a videoconferencing setup, a custom commercial light, and sound design and installation, or are looking for a way to upgrade your access control systems (or any of our other tech solutions), you can rest assured the right expertise will help you achieve the best result.

Our detail-driven style of project management means we are able to better track all stages of the delivery, from sourcing the right materials to the final fitting. This ensures our quotes are more accurate than many of our competitors, but it also helps us prepare for potential challenges well in advance, ensuring our delivery timeline is achieved within the stipulated budget.

Custom Technical Drawings

Our team of experts works from highly detailed and custom-drawn technical drawings and specifications for each project to ensure the smooth installation and integration of your technology. By preparing to such a high degree of detail ahead of the installation, we are able to deliver projects on more accurate timelines, with better-informed engineers who ensure there are fewer snags post-installation.

We are also able to deliver technical drawings and consultations as a stand-alone service. So if you just need someone to help you pull together all the various aspects of tech required for your build, give us a call and we’ll talk you through how we can support you.

Honest and Transparent Advice and Consultations
branded speaker installation

As part of our project management and overall ways of working, we pride ourselves on being open and transparent with our clients. This covers everything from product advice (eg. is it worth getting out the big cheque for those brand name products, or can a cheaper alternative deliver the same result?), suggestions on required functionality (eg. We could charge you more to develop this functionality, but the likely hood is that this out-of-the-box function will cover your needs 99% of the time – are you sure you definitely want this now or do you want to add this to phase 2 of the development?) and honest communication around pricing, timelines, and challenges.

We will work to whatever your priorities are. If your priority is to deliver the best result on a tight budget, we will keep that in mind throughout the solution design and project delivery. If your goal is to create something completely unique that will stun your clients for years to come, that’s what we will work towards. We believe that clear communication and a thorough understanding of your expected results are essential to building trust and maintaining long-term relationships.

Within this fast-transforming industry of technology, our team keeps an ear on the ground for new and upcoming developments. Wherever possible, we will always provide transparency if something you’re looking to develop is future-proof or just a fad that will likely look like an outdated investment in 12 months’ time.

Remote and On-Site Expert Support

We understand that timely support is essential, as many of our integrations play an active part in the overall user experience. That’s why we offer both remote and on-site expert support. Our helpdesk team is able to log into many systems remotely and troubleshoot, test, and even resolve many issues without a callout being required.

For our recent installs, we encourage our clients to opt for remote monitoring systems that allow us to flag up any potential risks that are coming up so that we can resolve the issues before they impact service in any way. When an engineer call-out is required, we have a nationwide team of maintenance engineers on the road with many of the most often required parts for speedy repairs.

When you log a fault, you should expect a response from our helpdesk within 2-4 working hours. First-time fixed rates of 90% are our target, with the engineer calling within 48hrs (if required) from initial contact with one of our representatives.

All this to say that once you have decided on a Hutchison Technologies integration, our investment in your facility doesn’t end at the installation. We remain invested in the performance of the systems and your satisfaction long beyond our engineers leave your site.

Bespoke Integration and Software Development
technical drawing of wiring diagram

One of the reasons you might partner with us is that we offer significant experience and expertise in building custom integration and software designs. We understand that every business has unique ways of interacting with its customers, and might have a concept or an idea you want to bring to life but aren’t sure if it’s doable.

Our team of experts will work with you to create a solution that fits your specific needs. Thanks to our varied in-house skillset, we’ve not yet been posed with a challenge that we’ve not managed to overcome through smart integrations and collaboration with our industry partners.

We’ve helped develop and deliver custom solutions for clients across a variety of industries, from boutique high-impact immersive fitness studios to custom integrations between access control and customer relationship management software using IoT sensors, all the way to remote broadcasting solutions for event spaces with bespoke lighting, sound, and camera controls and inputs.

We love challenging ourselves and pushing the boundaries of what’s possible, so if you have an idea we’d love to hear about it!

Collaborative Working Methods

When we talk about collaboration, we truly mean we take a full 360° approach to deliver the best results. That means enabling multiple preparatory briefing sessions between our client and our project team, internal collaboration between varying skill sets and expertises, as well as collaborating with industry-leading brands in order to get the best out of every product we use.

This openness to communicate with other stakeholders also allows us to work collaboratively with other contractors you may already have on board to deliver other aspects of your project. After all, our primary objective is to help you achieve the end results that you’re looking for, so communicating with all stakeholders that might impact the project is a vital component to delivering excellence.

A Personal Touch

Building a personal bond with our clients has been a part of our modus operandi since we started 30 years ago. In fact, it’s what we believe has allowed our business to grow from a small family enterprise to the international organisation we are today.

From the talent we attract to enhance our service offering, to the projects we are entrusted to deliver and the clients who choose to work with us time and time again; none of these would be possible without having a strong, personal dedication and passion that backs up our industry expertise.

Our customers see this reflected in the quality of the end result but also in the effort put in at every stage of the process. From customer-facing teams like engineers, helpdesk, and project managers to behind-the-scenes players like our CAD technicians, technical development team, and marketing departments; we are all personally invested to create new, exciting spaces for our clients.

However, it is also noticeable in the way each member of our team has the ability to communicate directly across hierarchies internally, allowing us to cut through the red tape that might otherwise delay projects and liaise directly with the people who can give us the right answer. From junior sales associates to technical directors and right across the board; there are personal interactions possible that make us one of the most efficient companies to work within our industry.

Large-Scale Rollout Expertise

Thanks to our experience working with industry-leading chains in multiple sectors, we’ve honed our project management and delivery to a level that allows us to provide unrivaled consistency in the delivery of our tech integrations.

So whether you’re looking to upgrade a single aspect of your audio-visual setup across your franchise in Europe, or looking to build several identical boutique experience centres across a single nation – we have the infrastructure and expertise in place to do your brand justice.

Ongoing Maintenance and Out-of-Hours Support
large chain rollout

One of the things you can expect when you partner with Hutchison Technologies is expert, and industry-wide recognised, expert aftercare.

We offer ongoing maintenance and training support, ensuring that your technology is always up and running and your staff is fully up-to-date on the latest updates you may receive throughout the lifespan of your equipment.

We also hold ourselves to ambitious support and repair turnarounds, and always ensure that we analyse our repairs so we can continuously improve both our support services as well as our initial installations. Our team is available from 7am to 7pm as standard, but out-of-hours support is available to customers as well, should they decide they want additional support.


So if you’re looking for complex integrations of technology for your business that may require custom software or hardware development, direct liaison with other contractors that are working on your build, and complete project management for a host of different fields of expertise, give us a call.

Partnering with Hutchison Technologies means having a team of experts on your side, dedicated to delivering the best possible solutions for your business. We certainly hope you’ll reach out for your next project, to see what we can achieve together.

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