Service & maintenance

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Service & maintenance

Support for people

Hutchi’s approach to business has always been to take the long view, and that includes a commitment to ongoing service. From periodic maintenance to the rare-but-essential support we provide when a product or system fails, we’re always ready to come to your aid.

We offer ad-hoc support to all of our customers, whichever of our technologies they’ve chosen. And we provide formal, ongoing maintenance contracts tailored specifically for individual clients.

Service & maintenance

A dedicated in-house team

While many other suppliers rely on outsourced contractors, Hutchi operates a full, dedicated in-house support team of engineers and managers. Our people know the products, systems and solutions inside out, and in most cases they’ll be familiar with the specific provision for each client and each location.

Our helpdesk can answer most questions, and remotely troubleshoot common errors or glitches. Where a callout is needed, a team of field engineers can be with most of our clients within a few hours.

Service & maintenance

Service and support elements

Naturally, the kind of support you need from us will depend on the type, scale and complexity of the integrated solutions we’ve designed and installed for you. Key aspects of the service include

  • Phone support for queries and advice, and to arrange callouts
  • Remote fixes by automatic monitoring, software downloads and system updates
  • A team of field engineers covering the UK and Europe
  • Project handover packs to ensure the end user understands each solution or system
  • Repairs, on site or off
  • Maintenance contracts tailored to the individual client

 

We offer ongoing support for all solutions designed and installed by Hutchi, and most legacy technology from other providers where it’s integrated with our systems. Typically, we will service and maintain

  • Access Control Barriers, Turnstiles and Lanes
  • Access Control Panels & Readers
  • Audio Visual Systems
  • Feature Effect Lighting Solutions
  • Automation and Control Solutions
  • Networking and Connectivity Infrastructure

Our sectors

  1. Health & fitness
  2. Wellness & spa
  3. Retail
  4. Bars & restaurants
  5. Hotels & resorts
  6. Entertainment venues
  7. Workspaces
  8. Education
  9. Managed accomodation

01 Health & fitness

The full spectrum of technologies, seamlessly integrated to lift your facility to another level.

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02 Wellness & spa

Combining technologies to create an atmosphere of luxury and calm.

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03 Retail

Transform your retail space to promote longer visits and increased spend.

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04 Bars & restaurants

Unique, memorable experiences, precisely on brand for your business.

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05 Hotels & resorts

Technology integrations and automations for fantastic guest experiences.

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06 Entertainment venues

Exciting, memorable experiences that have customers coming back for more.

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07 Workspaces

Smooth integration of essential business systems, from videoconferencing to digital signage.

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08 Education

Integrations for your whole campus; from teaching spaces to fitness facilities.

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09 Managed accomodation

Combine and integrate systems for a premium living experience.

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Case Studies

Our service & maintenance solutions

For three decades and counting, we’ve been building integrated technologies that make spaces work better for people.

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