Service & maintenance

Support for people

Hutchi’s approach to business has always been to take the long view, and that includes a commitment to ongoing service and support for integrated solutions. From periodic maintenance to the rare-but-essential support we provide when a product or system fails, we’re always ready to come to your aid.

We offer ad-hoc support to all of our customers, whichever of our technologies they’ve chosen. And we provide formal, ongoing maintenance contracts tailored specifically for individual clients.

Use of digital tablet being used in a data centre environment

Service & maintenance

A dedicated in-house team

While many other suppliers rely on outsourced contractors, Hutchi operates a full, dedicated in-house support team of engineers and managers. Our people know the products, systems and solutions inside out, and in most cases they’ll be familiar with the specific provision for each client and each location.

Our helpdesk can answer most questions, and remotely troubleshoot common errors or glitches. Where a callout is needed, a team of field engineers can be with most of our clients within a few hours.

Service & maintenance

Service and support elements

Naturally, the kind of support you need from us will depend on the type, scale and complexity of the integrated solutions we’ve designed and installed for you. Key aspects of the service include

Phone support for queries and advice, and to arrange callouts
Remote fixes by automatic monitoring, software downloads and system updates
A team of field engineers covering the UK and Europe
Project handover packs to ensure the end user understands each solution or system
Repairs, on site or off
Maintenance contracts tailored to the individual client

We offer ongoing support for all solutions designed and installed by Hutchi, and most legacy technology from other providers where it’s integrated with our systems. Typically, we will service and maintain