Service and Support Representative

Job Description

Are you a remarkable person looking to join an innovative technology company that is really going somewhere? Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.

The Opportunity

As Service and Support Representative you will provide first-line telephone, email and administrative support to our Engineers and Technical Services and Support team, while also providing excellent customer service.

Main Duties

• Provide first-line support by telephone or email to external and internal customers
• Provide administrative support to Engineers and other colleagues
• Log incoming and outgoing calls or correspondence
• Input data onto systems in a diligent and conscientious manner
• Regularly provide updates to clients
• Liaise with suppliers to source required service items
• Update client portals
• Ensure that service works are completed within the expected SLAs
• Offer general advice, points of contact and guidance on all services
• Manage incidents from initial fault to resolution

Requirements

• Strong attention to detail and able to multi-task
• Team player
• Able to work in a busy, fast-paced environment
• Excellent interpersonal and communication skills
• Experience using Microsoft office tools

What we offer in return

• A collaborative and agile working environment with high levels of autonomy
• A competitive salary
• Defined contribution company pension scheme
• 32 days paid holiday

Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading provider of audio visual and lighting solutions to the health and fitness industry. Over the past 30-years, we have built an impressive customer portfolio and reputation as the market leader within our sector. 

Please send your CV to careers@hutchison-t.com for consideration in the first instance.