In the ever-evolving landscape of hospitality, where customer experience reigns supreme, the integration of cutting-edge technologies has become a game-changer for hotels, restaurants, and bars. Gone are the days when a comfortable bed and good food were enough to satisfy guests; today, it’s all about creating memorable experiences that delight all the senses. Let’s look at the role technology integrations play in the hospitality industry, and explore how different types of businesses apply them to wow their guests.

Enhancing Ambiance in Hotels

Hotels are no longer just places to stay; some have transformed into meticulously designed escapes that promise an immersive experience from check-in to check-out Perhaps they’re met by the gentle scent of sandalwood and soft warm lighting as they descend into the hotel’s spa facilities, where the staff greets them by name thanks to the automated notification triggered by the geotagged keycard scan. This not only sets the tone for the guest’s stay, but also creates a lasting first impression. Moxy, a brand of affordable boutique hotels, offers a stylish twist with its contemporary interior design and use of technology to create a luxurious ambience for guests. Jewel tones, spotlights, professional audio, and a welcome from the iconic fuchsia LED sign, guests know what to expect from their visit – for a fraction of the cost.

In-room entertainment has also undergone a transformation with the integration of smart TVs, streaming services, voice-activated controls, and even in-room fitness classes. Guests can personalise their stay at the touch of a button; from adjusting room lighting to playing their favourite playlist on professional quality sound systems.

Modern access control systems, such as car park barriers, QR code scanners, key card entry, and flow monitoring can all be integrated into your guest journey, to allow for a secure stay and up-to-date data control. This means that your guests can enjoy their visit comfortably and safely.

Dining Delights in Restaurants

When it comes to restaurants, AV technology has become ingrained in the modern dining experience. Digital menu boards not only showcase mouth-watering dishes but also allow for dynamic updates based on availability and seasonal offerings. Interactive table displays or table-top QR codes can provide additional information about the menu items, enhancing the overall dining engagement. EBONY, a Dubai-based interactive restaurant, has taken its dining experience to another level by using table-top sized tablets for customers to order on, watch their meal being prepared, and of course – eat upon. Whilst tablet-based ordering has become increasingly popular over the last few years, this application is unique in allowing customers to experience their whole dining journey using the technology, revolutionising premium cuisine technology.

In many fast-food settings, the whole ordering process has been automated through touch-sensitive displays, allowing the staff to focus on the preparation and delivery of food.

When it comes to atmosphere, ambient lighting and soundscapes can be synchronised to create a specific mood, whether it’s a romantic dinner setting or an eclectic vibe for social gatherings. From LED lighting strips to spotlights, some avant-garde establishments have even adopted projection mapping to transform dining tables into dynamic canvases, offering a multisensory feast for diners.

Revolutionising Nightlife in Bars

Bars and clubs, with their lively and dynamic nature, thrive on the crowd’s energy but often coast on the wings of impactful tech. AV technology takes centre stage in enhancing these spaces, offering a range of possibilities. LED screens behind the bar or DJ booth can display custom visuals or live social media feeds, connecting and fostering a sense of community.

Professional, powerful audio systems equipped with advanced acoustics and spatial sound technology ensure that every beat is felt, creating an energetic experience. And for those slower, cozy nights, where the jazz plays on and on, or the band plays their favourite acoustic covers, a tailored sound installation can ensure the music still resonates in just the right way.

Powerful lighting installations like blacklights, moving heads, and programmed LED strips add impact where screens are unviable. Some bars have even embraced interactive installations, allowing customers to participate in creating visual displays or even controlling aspects of the music playlist through mobile apps, using customised software. All of this in a bid to create the most memorable night out possible.

Tailoring AV Experiences to Venue Atmospheres

The applications of AV technology differ across these venues, adapting to the unique needs of each venue and their visitors. While hotels focus on creating a seamless and personalised stay, restaurants aim to blend technology with atmosphere and convenience, and bars thrive on the synergy of audio and visuals to amplify the nightlife experience.

Integrating AV technology is no longer a luxury but a necessity for hospitality businesses aiming to stay ahead of the competition Looking ahead, we can see that technology will continue to impact how we eat, sleep, and revel in entertainment.

It all starts with a conversation…

Is your hospitality venue in need of a little revamp? Are you the newest bar, restaurant, or hotel on the scene looking to stand out from the crowd?

To find out more about AV solutions for your space, get in touch with the Hutchison Technologies team today.

Hotels across the globe are engaged in fierce competition: who can create the most intricate, immersive, experience-enhancing, and/or wacky guest experiences? We’re taking a little trip around the globe to have a look at the most memorable tech solutions of in the hospitality industry to date. Join us and let us know if you agree with our list.

Screenshot 2023-12-12 at 15.36.22

Sensory Soundscapes at W Hotel, Barcelona
As you walk into the lobby at the W Hotel in Barcelona, you enter a dynamic sound environment that adapts to the time of day and the crowd’s energy. This amazing immersive sound installation sets the tone for an auditory journey unlike any other, and it’s often used as a collaborative project with local artists and DJs to mimic Barcelona’s vibrant city streets. A truly innovative AV solution that attracts crowds from all over.

Screenshot 2023-12-12 at 15.44.29

Acoustic Luxury at Rosewood London
Rosewood London takes a different approach by incorporating acoustic panels and soundproofing technologies in their rooms. Guests can enjoy a tranquil and noise-free environment, escaping the hustle and bustle of the city. The AV technology ensures that the auditory experience is as luxurious as the rest of the hotel.

Digital Canvas at The Cosmopolitan, Las Vegas
Situated amidst the dazzling lights of the Las Vegas Strip, The Cosmopolitan has redefined visual experiences. The hotel’s façade serves as a massive digital canvas, showcasing vibrant interactive art installations. This visual spectacle transforms the entire building into a dynamic work of art, captivating guests and passers-by alike.

Screenshot 2023-12-12 at 15.49.51

Mood Altering Lights at CitizenM, Amsterdam
CitizenM in Amsterdam pioneers the use of customisable in-room tablets that allow guests to control every aspect of their stay, including the hue and intensity of their room lighting. The hotel uses innovative technologies to create a mood-enhancing atmosphere, allowing guests to tailor their room’s atmosphere according to their preferences.

Screenshot 2023-12-12 at 16.08.05

Dynamic Exterior Lighting Extravaganza at the Burj Al Arab, Dubai
The iconic Burj Al Arab takes luxury to new heights with its dynamic lighting system. The sail-shaped structure comes alive at night with a choreographed display of lights accentuating its architectural brilliance. The interplay of colour and light transforms the hotel into a beacon of opulence, visible from miles away. Cleverly, guests inside are undisturbed by this eye-catching display, meaning they won’t lose any sleep while they are at the centre of a lighting spectacle that draws visitors from across the globe.

Robotic Access Control at Henn-na Hotel, Japan
Henn-na Hotel in Japan has embraced the future with robotic staff and cutting-edge access control systems. Facial recognition technology allows guests entry to their rooms, eliminating the need for traditional key cards. This enhances security, saves the hotel on plastic waste, and adds a futuristic touch to the overall guest experience.

Screenshot 2023-12-12 at 16.04.05

Seamless Connectivity at The Peninsula, Hong Kong

The Peninsula in Hong Kong has pioneered intuitive connectivity for their guests. They can control room settings, access hotel services, and even plan their itinerary through a dedicated app. The integration of connective technologies ensures that guests have everything they need at their fingertips.

It’s clear that AV technology has become an integral part of the hospitality narrative for hotels across the globe. From sensory soundscapes to visual spectacles, these inspirational tech systems showcase the limitless possibilities that AV technology brings to the world of hospitality.

At Hutchison Technologies, we are proud to deliver modern AV technologies that will enhance your guest’s stay, create seamless guest experiences, and guarantee that a stay at your hotel is truly unforgettable.

It all starts with a conversation…

Inspired to bring a little tech magic to your hotel? Are you to stand out from the crowd and provide unforgettable guest experiences?

To find out more about AV solutions for your hospitality space, get in touch with the Hutchison Technologies team today.

The hospitality industry is regaining its momentum nicely, but a hidden storm brews beneath the surface: a staffing crisis. From skyrocketing labor costs, higher expectations of working flexibility, and a historically high turnover rate, hotel operators are finding it harder than ever to secure the manpower they need. But fear not, hoteliers! There’s a beacon of hope shining brighter than any room service light: smart technology. And the best part? It’s an unsung hero and a dazzling showman, all in one.

Imagine guests gliding through a contactless check-in via sleek access control, empowered by facial recognition and digital key distribution. No need to queue and wait for a receptionist to take their details. Meanwhile, your reception staff, freed from the mundane, can focus on what truly matters – personalized service and genuine hospitality. This is the magic of automation, the first step in your tech-powered staff-saving journey, accessible to everyone, regardless of tech savviness.

Step into a guest room upgraded with smart control tablets. Guests can adjust the temperature, order room service, book a spa treatment, or request towels with a tap, minimizing the need for phone calls and frantic housekeeping sprints. They even explore entertainment and leisure from within their room, through virtual leisure providers and streaming services. It’s efficiency at its peak, freeing your valuable staff to handle more complex tasks and cultivate guest relationships. And for guests less comfortable with technology? Simple, intuitive interfaces and clear instructions ensure everyone can enjoy the benefits of smart living.

But it doesn’t stop there. Now, step behind the curtain. Subtle sensors monitor guest activity, adjusting lighting and temperature based on occupancy and preferences, saving energy and ensuring comfort. Smart systems anticipate needs before they arise, notifying housekeeping of refill requirements seamlessly and keeping the experience frictionless.

And then, the show begins. Powerful visual displays transform the lobby into a canvas of art and light, showcasing your hotel’s unique personality or displaying local landmarks. Eye-catching feature lighting dances across architectural details, guiding guests into secondary spend areas like your bar, lounge, spa, or restaurant. Well-tuned sound fills the air, creating a symphony of ambiance that complements every moment.

Here’s the bottom line: in a world starved for qualified staff and demanding environmental action, smart technology isn’t just a luxury, it’s a multifaceted magician and maestro. It streamlines operations, empowers guests, reduces costs, and protects the planet, all while disappearing into the background and then stealing the spotlight, creating an unforgettable guest experience.

And when you partner with us, we’ll tailor a solution that’s as unique as your hotel and its guests. We’ll ensure everyone, from tech geeks to technophobes, can enjoy the benefits of a smarthotel experience.

Remember; in a world of automation, human touch remains king. Smart technology empowers your staff, not replace them.

Contact us today for a free consultation and let’s unlock the full potential of your hotel, together.

The traditional image of a hotel business hub – a dusty corner filled with forgotten binders and clunky fax machines – is rapidly becoming outdated. In today’s dynamic hospitality landscape, the executive lounge has undergone a remarkable transformation, emerging as a critical hub for corporate productivity.

For busy executives, entrepreneurs, and remote workers, this meticulously designed space represents a strategic resource, enabling the integration of business and leisure travel – or ‘bleisure travel’. It’s worth understanding the full scope of what’s on offer in a modern business suite, and why any hotel should consider dedicating some spaces to one.

The Techy Parts

Connectivity: At the heart of any productivity hub lies fast, reliable broadband. Imagine video conferencing running flawlessly, documents uploading instantaneously, and deadlines met effortlessly – all fuelled by the secure and robust backbone of a superfast Wi-Fi connection.

Versatile Meeting Spaces: From brainstorming sessions to formal presentations, these adaptable rooms cater to diverse needs. Think flexible layouts, cutting-edge technology that encourages collaborative ideation both in the room and with online participants. Or offer privacy pods for 1-2-1 meetings, calls, and a moment of quiet.

Streamlined Document Management: Paperwork, though inevitable, need not be a cumbersome process. High-quality printing, scanning, and cloud integration transform document management into a streamlined and efficient experience.

Comfort and Focus

Ergonomic Sanctuary: Work shouldn’t come at the expense of physical well-being. Imagine adjustable chairs designed for optimal posture, ample legroom for movement, and even standing desks for those seeking a change of perspective. Multiple monitors, docking stations for various devices, and configurations that adapt to individual needs mean that guest just show up and plug-in, it’s that simple.

Power Flow: Laptops, the workhorses of the modern era, demand constant nourishment. Strategically placed power outlets throughout the space ensure uninterrupted workflows, eliminating the frustration of low battery warnings and frantic cable searches.

Considerate Acoustics: The constant tip-tapping of keyboards, buzzing of notifications, and chimes of every Teams call will send even the calmest exec into a frenzy. A good business suite therefore installs acoustic treatment on walls, ceilings, and maybe even between desks to absorb some of that excess sound.

Fuel for Mind and Body: Beyond technology, a well-stocked coffee bar with healthy snacks provides sustenance for both the mind and body. Additionally, a dedicated relaxation zone offers a haven for those crucial mental breaks, facilitating recharged focus and renewed productivity.

Don’t Forget About the Human Touch

Personalised Touches, Lasting Impact: Remembering guest preferences, stocking their favorite snacks, and setting up their preferred meeting room layout – these small gestures transform the experience from transactional to truly personal, fostering guest loyalty and satisfaction.

Sleek Integration: Consider whether there’s an easy way for your guests to access the business suite from their room, book a meeting room, and pre-order refreshments if they’re bringing in third-parties. Does it happen via an app or an in-room tablet, or do they interact with reception for custom requests?

24/7 Access for Unrelenting Productivity: The business world never sleeps, and neither should your access to tools for success. Extended hours or even 24/7 access for registered guests cater to the globetrotting executive and the midnight oil burner alike.


The modern productivity hub isn’t just an amenity; it’s a strategic investment. Attracting corporate clientele, forge lucrative partnerships with local businesses, and solidify your hotel as the go-to destination for the busy, modern traveler. This powerful asset unlocks new revenue streams, enhances guest satisfaction, and cements your position as a leader in the hospitality industry.

Ready to discover what your business suite might look like? Speak to our team today and start upgrading your guest experience.

Looking to create an incredible cycle studio vibe, UK based premium hotel chain Village Hotels chose an immersive solution.

The Project

Village Hotels partnered with Les Mills to offer THE TRIP™ to their guests across four of their locations in the UK. As the preferred technology partner for Les Mills, we were asked to install this immersive solution for the hotel chain.

The solution

We worked with Village Hotels to map out the requirements for each space. We ensured the right speakers were used for peak audio performance while complimenting the aesthetic components of the environment.

We lit the darkened, yet cinematic studio through the illumination of bike tiers, with floor-mounted diffused LED strips defining the different levels. We complimented this with encapsulated overhead RGB digital strips to extend the tunnel-effect produced by the video content into the studio.

The team at Village Hotels wanted control over the feature lighting to complement the content on screen. This was made possible through a custom integration between our proprietary lighting control interface and the Les Mills app.

The result

Village Hotels were first to leverage studio lighting for immersive fitness. The final result was a vision of powerful forward-motion video content and finely calibrated AV. 

Every project begins with a conversation
Talk to us today

Back to top